Sales Support Specialist

Role Overview

• The Sales Support Specialist
• Sprouts Teams works with Account Managers, while executing business strategies.
• Maintain a great relationship with our Manufacturers, Sprouts team members, Account Managers, and co-workers.
• Managing contract entry, coordinating new item submissions, handling order and deduction issues, processing price changes, and assisting with trade planning systems.
• Supports and represents the Key Account Managers.
• Coordinates key business strategies for each of their Manufacturers.
• Provides excellent customer service: Returns e-mails promptly, escalates issues immediately to the correct person, communicates with the Key Account Manager on Manufacturer needs and coordination.
• Takes initiative to achieve results.
• Identifies when issues need to be escalated to the Key Account Manager.
• Assists Key Account Manager in preparing for sales meetings, customer appointments and manufacturer meetings.
• Verifies correct cost with manufacturer, submits all price change forms to Sprouts.

Requirements

• Advance level of Microsoft Office, Word, and Excel
• Software programs relating to the department
• Utilizes an elevated level of customer service for each person that this position meets
• Must be able to manage multiple Interruptions and adjust priorities accordingly
• Excellent organizational skills to organize workload, set priorities, and meet deadlines
• Attention to detail
• Able to work independently with minimal supervision
• Ability to maintain a positive working relationship with co-workers, manufacturers, and Sprouts team members.
• Ability to work well under pressure
• Organized and detail oriented

Benefits

• PTO & Sick Days
• 11 paid company holidays per year
• 1 Floating Holiday
• 2 paid volunteer days per year
• Bonus eligible
• 3 months fully paid parental leave (regardless of gender)
• Medical, dental, and vision
• Paid company life insurance
• 401k with company match
• Summer hours (half day Fridays from Memorial Day thru Labor Day)
• Work from home flexibility