Social Media Engagement Specialist

Role Overview

• Respond to comments on our social content
• Send initial direct messages to people who show interest
• Filter spam, scams, and off-topic comments
• Route high-intent comments to DM Setter
• Protect brand reputation without over-moderating
• Recognize crisis situations and escalate immediately

Requirements

• Speed & Accuracy: You can process high volumes quickly without sacrificing quality
• Judgment Calls: You know when something is spam vs. a real person
• Written Communication: Your messages sound human, not robotic
• Tool Navigation: You can learn StatusBrew, AI Blaze, Google Gemini, GSuite and Slack quickly
• Independent Work: Remote role means you manage your own time
• Experience with social media moderation or community management (big plus)
• Familiarity with health, wellness, or functional medicine content (big plus)
• Background in customer service or frontline support roles (big plus)
• Experience with StatusBrew, Sprout Social, or similar social management tools (big plus)

Benefits

• Adaptive PTO and paid company holidays
• Health, Dental, Vision, Life Insurance options
• Template Library: Pre-written responses for common scenarios
• AI-Assisted Tools: AI Blaze shortcuts
• Clear Routing Rules: Decision trees for what goes where
• Training & Onboarding: Practice inbox before going live
• Slack Support: Direct access to your manager for questions and escalations
• Opportunities for professional growth and career advancement
• Remote work environment