Key skills
ClerkCRMProduct ManagementCommunicationCollaborationRemote WorkSales
About this role
Role Overview
- First point of contact for support and service inquiries related to our digital financing platform
- Support for Sparkassen (savings banks) and distribution partners on product-related and technical questions
- Guide new partners through technical onboarding
- Close collaboration with Sales, Product Management and IT
- Predominantly digital communication — via email, phone and video calls
- Identify optimization potential and proactively contribute ideas to further develop support and service processes
Requirements
- Completed commercial vocational training as a bank clerk (Bankkaufmann/-frau) or an equivalent qualification
- Initial practical experience with mortgage financing, real estate financing or loan processing
- Interest in digital platforms, technical concepts and modern FinTech solutions
- Confident user of MS Office
- Ideally first experience with CRM systems
- Knowledge of the Sparkassen-Finanzgruppe or experience in a platform/software environment
Benefits
- Remote work option
- Trust-based working hours
- Flexible scheduling of your 30 days of annual leave
- Option to increase your vacation by up to 20 days
- Health and wellness budget
- Subsidy for the Deutschlandticket (public transport pass)
- Employee discounts
- Gympass membership
- Company pension plan
- External employee counseling (employee assistance program)
- Company bike (Hypobike)
- Hypoport shares
- Group accident insurance
- After-work parties
- Sports programs
- Free drinks and snacks
- And much more