Key skills
ReactSQLCommunication
About this role
Role Overview
- Support all clients including, but not limited to:
- Resource Management (Dispatch, Outage, 24/7 Agent)
- Transaction Management (Day-Ahead/Real-Time Scheduling)
- Helpdesk support for MarketSuite, APX System/Infrastructure and Market Knowledge
- NERC E-Tag Monitoring and Adjustments
- Monitor all serviced client portfolios and ensure valid submissions prior to Market Deadlines
- Escalate and address all System Emergencies in-line with Operating Procedures
- Assist with internal system testing
- Maintenance and Development of Operational Documentation
- Daily Reporting on market and client activities
Requirements
- Bachelor’s degree, preferably in Business or technical field
- Excellent verbal and written communication skills
- Ability to react to quickly changing priorities and strict deadlines
- Strong analytic skills
- High level of attention to detail
- Ability to work rotating shift work, including days, nights, weekends, and holidays
Desired Qualifications:
- PJM operations certification/experience
- Knowledge of using ISO systems for outage reporting, scheduling and dispatching
- Working knowledge of SCADA Systems
- Prior Control Center Experience
- Experience with testing Software or reporting software issues
- Basic SQL knowledge
Tech Stack
- React
- SQL