Senior Manager, Technology Solutions Partner - Engineering Project Operations

Legence is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The Senior Manager, Technology Solutions Partner will collaborate with engineering business units to prioritize and execute capability development initiatives, bridging the gap between business requirements and technology solutions.

Responsibilities:

• Manage the vision of use and guide prioritization of features/functions of systems/tools against business needs, technology imperatives, and industry standards
• Document use cases, business requirements, and functional design for system improvements working with business stakeholders, subject matter experts, and the engineering teams
• Specify and maintain requirements artifacts including Context Diagrams, Process and Workflow Diagrams, Data Flow Diagrams, Use Case Models, Product Comparisons, and Use Case Specifications
• Conduct research to decide whether solutions to business/technical requirements currently exist within or outside the business unit, and if not, whether new innovative solutions are possible
• Manage the training solution delivery model, which may include providing training to users on new functionality, giving refresher courses on existing functionality, and creating/updating training materials
• Oversee testing of new functionality as part of User Acceptance Testing including test plan/build collaboration and educating business users on high quality testing practice
• Provide critical thinking and facilitate the discussions needed to drive outcomes and results
• Meet project goals by serving as cross-work stream SME and escalation point
• Responsible for owning follow ups and closing gaps related to overall project approach, design issues, project execution tasks, and issues; take ownership of assigned gaps and work with the team to resolve and present findings
• Become part of a team of individuals who are committed to providing excellent customer service
• Rolling up your sleeves and digging in; seeking to understand customer business requirements and creatively translating them to system requirements
• Acting as a subject matter expert and sharing your expertise with your colleagues and customers
• Developing solution concepts, optimizing and implementing end-to-end processes and functionalities based on best practice approaches
• Responsible for identifying opportunities to enhance systems and processes, allowing customers to solve problems or improve effectiveness of job area
• Good at guiding our customers in how to best use the applications in relation to their business requirements
• Confident in designing solutions, challenge and advise customers, and deliver on expectation thus ensuring success for both parties
• Triggered by the contrast of understanding the business goals and end-to-end processes, as well as digging down in details to achieve the best possible solution
• The ideal candidate is profoundly interested in how systems can support business processes and operations

Requirements:

• BA/BS, preferably in a technology-related or business field
• A minimum of 10 years of in-depth knowledge of the processes and automation in application management and/or implementation
• Adhere to change control processes to ensure SOX compliance and work with auditors on requests in providing documentation and system demonstrations of control configurations
• 5+ years of experience with Deltek Vision and Vantagepoint products
• Experience in ancillary applications like Procore, Big Time and Salesforce
• Superior verbal and written communication skills, with the ability to interact effectively with diverse groups of global stakeholders—both technical and business users
• Excellent interpersonal skills and a high degree of social intelligence
• Advanced analytical thinking and problem-solving skills
• Experience with automation, AI and data driven learning
• Experience with PowerBI and Data Warehouse report modeling
• Knowledge of Agile/SCRUM methodology
• Proven ability to lead complex projects and run multi-departmental project teams with minimum supervision
• Proven ability to drive complicated system issues to closure while ensuring stakeholder satisfaction
• Proven ability to listen to business needs and partner to create agreeable solutions together
• Proven ability to translate business requests into organized, clear, and concise business requirements for engineering execution
• Proven ability to document workflows and processes
• Proven ability to query, analyze, and interpret data and functionality problems in complex computer systems