Regional Director of Financial Aid – Western Region

Role Overview

• The Regional Director of Financial Aid is the driving force behind the daily operations of Financial Aid (FA).
• Reporting into the Vice President of Financial Aid, the Regional Director is responsible for overseeing policy interpretation, procedures, and regulatory guidance while managing a team of Financial Aid Officers and support staff.
• The Regional Director is a subject matter expert in FA and accountable for key metrics and service level expectations related to student success and the financial health of student accounts.
• Develop and implement short
• and long-term strategies and goals focused on student retention and experience.
• Lead impactful projects and identify opportunities for organizational improvement.
• Ensure transparency and partnership across departments in all initiatives, particularly with quality assurance.
• Partner with campus leadership and staff to ensure alignment on financial aid strategies.
• Identify, hire, and retain top talent.
• Ensure operational efficiency while providing mentorship, professional development, and coaching.
• Identify training needs and create training programs to improve team members’ knowledge and efficiency within Financial Aid.
• Oversee initial approval for VA benefits for all assigned campus locations, timely certification of all VA benefits, and School Certifying Official (SCO) annual training.
• Train team on expected service-level agreements to ensure consistently high student satisfaction.
• Handle escalated or high-need student cases, ensuring all interactions are documented properly.
• Analyze team data and metrics to facilitate changes that meet organizational goals.
• Utilize business intelligence analytics to maintain expected service-level agreements.
• Create and maintain a culture of excellence and inclusivity through team activities, initiatives, and open communication.

Requirements

• Minimum of 7 years of Title IV aid administration experience.
• Minimum of 7 years of progressive experience in Financial Aid, including at least 4 years leading a team of Financial Aid professionals.
• High degree of professionalism and discretion dealing with confidential information.
• Effective verbal and written communication skills.
• Ability to drive execution of tasks and change within an organization.
• Ability to travel out-of-state up to 5 times per year.
• Bachelors’ Degree from an accredited college or university.

Benefits

• Competitive pay and opportunities for professional development
• Dynamic organizational culture within a supportive working environment
• Comprehensive medical, dental, and vision benefits
• Rest and relaxation with paid sick leave and holiday benefits
• Preparation for the future with a 401(k) and company match