The Regional Director of Financial Aid is the driving force behind the daily operations of Financial Aid (FA).
Reporting into the Vice President of Financial Aid, the Regional Director is responsible for overseeing policy interpretation, procedures, and regulatory guidance while managing a team of Financial Aid Officers and support staff.
The Regional Director is a subject matter expert in FA and accountable for key metrics and service level expectations related to student success and the financial health of student accounts.
Develop and implement short
and long-term strategies and goals focused on student retention and experience.
Lead impactful projects and identify opportunities for organizational improvement.
Ensure transparency and partnership across departments in all initiatives, particularly with quality assurance.
Partner with campus leadership and staff to ensure alignment on financial aid strategies.
Identify, hire, and retain top talent.
Ensure operational efficiency while providing mentorship, professional development, and coaching.
Identify training needs and create training programs to improve team members’ knowledge and efficiency within Financial Aid.
Oversee initial approval for VA benefits for all assigned campus locations, timely certification of all VA benefits, and School Certifying Official (SCO) annual training.
Train team on expected service-level agreements to ensure consistently high student satisfaction.
Handle escalated or high-need student cases, ensuring all interactions are documented properly.
Analyze team data and metrics to facilitate changes that meet organizational goals.
Utilize business intelligence analytics to maintain expected service-level agreements.
Create and maintain a culture of excellence and inclusivity through team activities, initiatives, and open communication.
Requirements
Minimum of 7 years of Title IV aid administration experience.
Minimum of 7 years of progressive experience in Financial Aid, including at least 4 years leading a team of Financial Aid professionals.
High degree of professionalism and discretion dealing with confidential information.
Effective verbal and written communication skills.
Ability to drive execution of tasks and change within an organization.
Ability to travel out-of-state up to 5 times per year.
Bachelors’ Degree from an accredited college or university.
Benefits
Competitive pay and opportunities for professional development
Dynamic organizational culture within a supportive working environment
Comprehensive medical, dental, and vision benefits
Rest and relaxation with paid sick leave and holiday benefits
Preparation for the future with a 401(k) and company match