Customer Value Architect

Role Overview

• Conduct strategic discovery and operational assessments with enterprise clients to identify business priorities, process inefficiencies, and opportunities where the Neara platform can improve organisational performance and decision-making.
• Analyse client workflows, operating processes, and capability gaps to design practical recommendations for embedding Neara solutions into business-as-usual operations, including changes required beyond the software itself.
• Develop structured business cases and ROI frameworks by defining measurable value drivers, success metrics, and reporting cadences to validate outcomes and support executive decision-making.
• Advise senior stakeholders on implementation strategy and change management, including adoption planning, stakeholder engagement approaches, governance, and cross-functional alignment to ensure solutions are sustainably embedded.
• Lead implementation enablement activities, including facilitating workshops, delivering targeted training programs, and creating supporting materials aligned to client workflows, operating requirements, and capability uplift needs.
• Monitor and evaluate delivery against agreed outcomes, conducting regular performance reviews with clients to assess impact, identify barriers, and refine implementation plans to ensure contractual and operational objectives are achieved.
• Prepare and present consultative findings and recommendations through executive-level reports, outcome reviews, and stakeholder briefings, providing clear guidance on optimisation opportunities and next-phase priorities.
• Collaborate with internal delivery and account teams to shape client strategy, contributing customer insights, operational requirements, and adoption learnings to inform implementation approaches and future solution design.

Requirements

• Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization.
• Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities.
• Experience within infrastructure, and specifically the energy sector, is a plus but not essential.
• An engineering degree is a plus but not essential.
• Ability to read, speak, and write in English

Benefits

• N/A