Business Architect – Technology Managed Services

Role Overview

• End‑to‑end ownership and governance of client activation, solution activation (including solution design & delivery) and engagement activation activities from a process and methodology perspective for a generic technology managed service​
• Engage and collaborate with the Service Architects from the Service Towers ​clearly translating business, commercial and operational requirements into service designs in close partnership with technical solution owners
• Work closely with Business and Client Engagement Managers with regards to opportunities ensuring consistency of value proposition, service scope and commercial logic (e.g. consulting role for business case, pricing, go to market and market activation, marketing)
• Co-design and oversee execution of pilots during the transition phase (pilot and stabilize) for the service​ including evaluation of pilot outcomes, identification of lessons learned, and ensuring readiness for handover into steady‑state managed service operations
• Participate in pre-sales activities with the clients, including workshops and demos leading or shaping client engagements where managed services require definition, transformation or structuring
• Proactively drive activities across multiple territories, service towers and industries to increase Managed Services pipeline
• Support collaboration between Germany and CEE Territories, Lines of Services, Industries and Service Towers to raise awareness about managed service solutions
• Actively contribute to the network of key stakeholders across Germany and CEE territories, Service Towers and Industries
• Ensure that managed service designs follow agreed methodologies, service patterns and governance frameworks, enabling reuse and scalability across clients and territories.

Requirements

• Ability to align cross border teams, ensuring buy–in and proactivity from the teams
• Understanding of Technology Managed Services propositions, including AES, Cloud, Data Analytic, AI, Cybersecurity
• An understanding of the role of all parts of the delivery ecosystem, e.g. business, operational delivery, technology
• Experience working on bids / proposals
• Consulting skills
• Effective leadership skills
• Experience in solutioning or delivering Managed Services
• Willingness to collaborate with a range of stakeholders
• Proactive approach to problem-solving and delivering client solutions
• Ability to develop and nurture strong relationships at all levels
• Strong influencing, team working and coaching skills
• Strong verbal and written communication skills
• Strong problem solving focus
• Project and program management
• Entrepreneurial approach and mindset
• Passion about client service
• Commercial acumen with the ability to balance client value, delivery feasibility and long‑term service sustainability
• Ability to work to tight deadlines
• Ability to see tasks through to the end and meet tight deadlines, taking responsibility for their completion and maintaining quality throughout
• Ambition and you are success driven
• Excellent time management and personal organizational skills

Tech Stack

• Cloud
• Cyber Security

Benefits

• Work flexibility
• hybrid working model, flexible start of the day, workation, sabbatical leave
• Development and upskilling
• our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker
• Wide medical and wellbeing program
• medical care package (incl. freedom of treatment, physiotherapy, discounts on dental care), coaching, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling
• Possibility to create your individual benefits package (a.o. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria
• vouchers, discounts on IT equipment and car purchase
• 3 paid hours for volunteering per month
• Additional paid Birthday Day off