Develop and maintain expert-level knowledge of the Stadium platform and all its features
Provide outstanding support by gaining a deep understanding of the client, their business, and concerns, ensuring all requests are handled with accuracy, urgency, and care
Send timely and well-crafted emails to clients when needed—whether for updates, reminders, follow-ups, or guidance.
Collaborate closely alongside other teams within Stadium to execute customer initiatives and goals
Provide guidance on best practices and platform features to help clients maximize the value of our services
Act as a trusted strategic partner and resource for customer needs
Own and manage tasks from start to finish, following through on every detail to ensure nothing falls through the cracks
Maintain accurate and up-to-date customer records

Excellent written and verbal communication skills with attention to detail
Ability to thrive in a dynamic & fast-paced environment
Solutions-oriented mindset and background as a proven problem solver
Strong customer focus and passion for engaging with people to help them succeed
Great listener and keen to understanding customer situations and goals before responding with strategic guidance
An organized and process-oriented approach to managing relationships with customers
Patient, empathetic, and enthusiastic about interacting with all types of customers
A fun, approachable personality; easy to get along with, but driven and focused
Team player and humble attitude
Strategic thinker able to envision and execute long-term goals
1-2 years experience in customer-facing or people-oriented roles

Fantastic company culture focused around recognizing and leveraging individual strengths for the benefit of the whole
Career mobility and opportunities to work across areas of the company
Remote-first work environment with frequent Zoom company events and chance to make genuine connections

Customer Service Representative – 3 Month Contract

Key skills