Assist with contract modifications and post-sale adjustments in Salesforce.
Liaise with Finance and Sales to answer questions as needed
Provide training and guidance to CSMs, NSEs and AEs on post-sales workflows and best practices.
Troubleshoot and resolve Salesforce-related issues impacting contract management.
Collaborate with cross-functional teams to improve post-sales operational efficiency.
Participate in process enhancement initiatives to optimize the customer lifecycle.
Handle special projects as assigned by leadership

Minimum 3 years of experience in customer service or sales support with strong Salesforce CRM expertise.
Bachelor’s degree preferred; equivalent experience accepted
Proficiency in MS Office, especially Excel (advanced preferred), and Salesforce.

Post Sales Operation Specialist, EMEA

Key skills