Managing and escalating GCSS-Army incident reports to the Service Desk.
Track resolution to ensure minimal operational downtime.
Training contractor personnel on daily GCSS-Army transactions; assist in special projects within TUC 930/960.
Provide expert guidance to SSA personnel on critical warehouse processes, resolving complex transaction errors.
Develop comprehensive job aids and work instructions; formulate teaching outlines and determine the most effective instructional methods based on identified training gaps.
Perform all other position related duties as assigned or requested to include providing reports related to training and GCSS-Army user report management.

Five years or more of experience around military logistic operations or equivalent.
Proficient at using web-based SAP-based ERP system Global Combat Support System-Army (GCSS_Army) TUC 930/960.
General knowledge of the GCSS-Army Training and Certification (GTRAC) system.
GCSS-Army transaction errors troubleshooting procedures.
Deep understanding of SSA/Installation SSA operations, including Inventory Management (IM), Warehouse Management (WM) functions, and standard T-Codes.
Proven experience and knowledge in Excess and Reparable Management, Plant 2000/2001 Material Requirements Planning (MRP), Warehouse Supply and Materiel Management reports in Business Intelligence (BI) Launch Pad.
Parts and materials procurement cycle, from the identification of the requirement through fulfillment.
Experience as Instructor/Trainer in the military or civilian sector.
Strong written and oral communication skills; proficient in Microsoft Office Suite (Word, PowerPoint, Excel).

Technical Instructor/Course Developer

Key skills