Key skills
CRM
About this role
Role Overview
- Answer phone calls and emails in queue to provide technical, installation, and account support for users
- Take ownership of full-cycle support tickets, following all necessary processes and procedures
- Maintain high-level customer satisfaction
- Identify and escalate issues as needed
- Log issues and conduct product testing
- Work with management and development teams to build and improve internal support tools
Requirements
- High school diploma (Technical or junior college a plus)
- 1-3 years customer service experience
- 1-2 years of Call Center experience
- Experience with CRM or other ticketing system (ZenDesk is a plus)
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements