Customer Service Representative

Role Overview

• Validate and process customer orders, coordinating approvals with Finance, SCM, and Product teams;
• Serve as main contact for customers, providing timely and accurate information;
• Coordinate delivery schedules with Logistics and manage order changes;
• Prepare invoices, export documents, and manage letters of credit or prepayments;
• Monitor receivables, support dunning, and assist with payment allocation;
• Conduct periodic stock checks and update distribution plans;
• Support after-sales follow-up and customer calls.

Requirements

• Good command of spoken and written English and German
• minimum B2 level;
• 3-12 months of experience in Customer Service/ Order Management;
• Solid understanding of O2C processes and international trade basics;
• SAP SD and MS Office proficiency;
• Strong communication, organization, and customer service skills;
• Ability to handle multiple priorities with a proactive approach.

Benefits

• Flexible and dynamic work environment involving teams spread across different global locations;
• Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society;
• Access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
• Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan).