Senior Analyst, Account Management

Role Overview

• Independently manage and grow a portfolio of Mastercard partners, acting as a primary point of contact and driving day to day relationship and commercial activities.
• Lead opportunity development by identifying growth areas, conducting structured market and customer analysis, shaping value propositions.
• Drive the sales and onboarding pipeline end to end for your accounts, ensuring accurate pipeline management, proactive escalation of blockers, and smooth coordination across internal functions.
• Lead commercial deal execution, preparing and refining commercial proposals, coordinating documentation flows, aligning with Legal, Product, Advisors, and Finance teams, and ensuring timely closure.
• Develop and deliver high quality customer facing materials, including business reviews, strategic updates, and tailored presentations, with strong storytelling and analytical clarity.
• Contribute to financial planning activities by preparing forecasts, supporting budgeting cycles, and providing data driven insights on portfolio performance and growth drivers.
• Build and maintain business cases and financial models for prioritized opportunities, handling full ownership of medium complexity analyses and contributing to evaluation of larger strategic initiatives.
• Monitor customer performance and market dynamics, synthesizing insights, identifying risks and opportunities, and making recommendations to senior account managers and leadership.
• Drive cross functional collaboration, ensuring alignment across Product, Advisors, Acceptance, Finance, Legal, and regional market teams to deliver on customer needs and support execution excellence.
• Track, analyze, and report key KPIs related to pipeline health, portfolio performance, customer activity, and strategic initiatives, providing regular updates to leadership.
• Act as a trusted advisor to customers on Mastercard solutions, guiding them through options and helping shape partnership discussions that support long term growth.

Requirements

• Strong collaborator with the ability to work effectively across multiple functions.
• Clear, articulate communicator with solid presentation skills.
• Comfortable communicating and working with senior client decision makers.
• Highly motivated self-starter, have an entrepreneurial approach and vision.
• Skilled in data analysis, tracking, and generating basic insights.
• Growing knowledge of Mastercard products and a strong willingness to learn.
• Well organized, reliable, and comfortable supporting projects and task coordination.
• Financial understanding, with experience supporting budgeting, forecasting, and reporting.
• Familiar with Salesforce or similar CRM tools (or able to learn quickly).
• Interest in business development and foundational understanding of the payments/financial industry.
• Fluent in English; additional European language skills are an advantage.

Benefits

• Some degree of travel anticipated.