Services Manager (Mid-level)

Role Overview

• Manage AMS support operations for the clients under your responsibility.
• Coordinate technical support teams (L1, L2 and L3).
• Monitor the contract’s operational and financial KPIs.
• Ensure service governance through structured processes and executive reporting.
• Act as the primary client point of contact.
• Manage stakeholder expectations across different levels.
• Conduct executive meetings and monitoring committees.
• Lead the client-dedicated squad, fostering technical and behavioral development.
• Identify opportunities for continuous improvement.

Requirements

• Proven experience in managing and leading AMS support services (preferably SAP).
• Strong experience in team leadership, with the ability to develop, mentor and engage professionals.
• Bachelor’s degree in Management, Business Administration, Engineering or IT.
• Current ITIL 4 certification.
• Training in Project Management, MBA or postgraduate specialization.
• Experience with BRIM (SAP Billing and Revenue Innovation Management).

Benefits

• SEIDOR is an inclusive organization that values diversity and actively seeks talent from different backgrounds and abilities.
• We offer equal opportunities for all and provide support for your professional growth.