Own and prioritize the digital wallet and kiosk financial services roadmap
Translate customer, compliance, and business needs into clear product requirements and delivery timelines
Ensure delivery discipline across engineering, compliance, marketing, and operations
Evaluate and manage relationships with key partners (banking, payments, fintech enablers)
Monitor market trends, regulatory requirements, and competitor activity to inform product direction
Represent Product in external forums, ensuring alignment between industry opportunities and Coinstar’s roadmap
Build mechanisms to capture customer feedback (voice of the customer (VOC), app analytics, net promoter score (NPS)) and translate insights into prioritized improvements
Champion the end-to-end customer journey, from kiosk to app
Lead, coach, and mentor a team of Product Managers to ensure strong product practices, documentation (PRDs), and prioritization discipline
Scale the Product Management team to meet growing business needs
Tie product initiatives directly to adoption, retention, and financial performance
Partner with Revenue Operations and CX to define KPIs, measure performance, and adjust roadmap priorities accordingly
Requirements
10+ years in product management, including leadership roles in fintech, banking, or payments required
Proven track record of delivering measurable impact on customer adoption, retention, and/or financial performance
Experience balancing E2E product launches with scaling mature products