Own and prioritize the digital wallet and kiosk financial services roadmap
Translate customer, compliance, and business needs into clear product requirements and delivery timelines
Ensure delivery discipline across engineering, compliance, marketing, and operations
Evaluate and manage relationships with key partners (banking, payments, fintech enablers)
Monitor market trends, regulatory requirements, and competitor activity to inform product direction
Represent Product in external forums, ensuring alignment between industry opportunities and Coinstar’s roadmap
Build mechanisms to capture customer feedback (voice of the customer (VOC), app analytics, net promoter score (NPS)) and translate insights into prioritized improvements
Champion the end-to-end customer journey, from kiosk to app
Lead, coach, and mentor a team of Product Managers to ensure strong product practices, documentation (PRDs), and prioritization discipline
Scale the Product Management team to meet growing business needs
Tie product initiatives directly to adoption, retention, and financial performance
Partner with Revenue Operations and CX to define KPIs, measure performance, and adjust roadmap priorities accordingly

10+ years in product management, including leadership roles in fintech, banking, or payments required
Proven track record of delivering measurable impact on customer adoption, retention, and/or financial performance
Experience balancing E2E product launches with scaling mature products
Strong product execution discipline (roadmaps, backlog management, agile delivery)
Deep customer orientation; experience with VOC, usability testing, and app feature iteration
Strong understanding of payment systems, digital wallets, and financial regulatory frameworks
Demonstrated ability to lead and grow product management teams
Excellent stakeholder management skills — internal and external
Strong communication and executive presence
Ability to prioritize effectively, make trade-offs, and drive outcomes under time constraints

Health & Wellness Coverage – Three outstanding medical plans to choose from, along with dental and vision insurance
Short
and Long-Term Disability Insurance
Life Insurance
Retirement Savings – Traditional and Roth 401(k) plans with a company-match that immediately vests
Paid Time-Off – PTO accruals begin at 18 days per year, plus 10 company holidays and 2 floating holidays annually
Additionally, we offer paid parental and adoption leave
Other Perks and Benefits – A generous Corporate Matched Giving plan and an Employee Assistance Program
Work Environment – We offer a casual and flexible work environment with work from home options

Director, Product Management

Key skills