UM/CM Product Management (IC)

CVS Health is dedicated to building a more connected and compassionate health experience. The role involves conducting in-depth analysis of program data, engaging with stakeholders, managing program-related data, and overseeing project management processes to ensure timely and budget-compliant completion of initiatives.

Responsibilities:

• Conducts in-depth analysis of program data, metrics, and performance indicators by identifying trends, patterns, and insights to assess program effectiveness, efficiency, and impact
• Assists in the planning and development of programs and initiatives through contributing to the design and implementation of program structures, processes, and timelines
• Engages with internal and external stakeholders to gather requirements, gathers feedback, and fosters collaboration
• Identifies and assesses risks associated with program implementation by monitoring and evaluating risk factors throughout the program lifecycle and makes recommendations for adjustments as needed
• Manages program-related data and documentation by ensuring data accuracy, completeness, and integrity
• Recommends and implements changes to enhance efficiency, effectiveness, and quality
• Develops and implements monitoring and evaluation plans to assess program outcomes and impact
• Provides guidance and support to junior analysts and team members by fostering a learning culture and contributing to professional development within the program management team
• Plans, monitors and manages internal projects from initiation through completion
• Secures required resources and uses formal processes and tools to manage resources, budgets, risks and changes
• Manages projects to ensure on-time completion according to specifications and within budgeted costs
• Drive progress across key milestones and develop value-based metrics to measure outcomes
• Cultivate deep subject matter expertise and promote a results-driven mindset
• Build and maintain strong cross-functional relationships
• Prepare and deliver presentations for internal and external stakeholders
• Ensure adherence to standardized program management processes and best practices
• Lead use cases within the clinical product innovation portfolio and initiatives
• Manage innovation scope through all stages including ideation, solution development, pilot, and scaling
• Evaluate new concepts, emerging innovation trends, and clinical operations benchmarking
• Foster a culture that accelerates strategy through Heart At Work Behaviors

Requirements:

• 5–7 years of experience in healthcare, with a focus on complex, cross-functional initiatives
• Exceptional interpersonal and stakeholder management skills
• Advanced problem-solving and critical thinking abilities
• Excellent communication skills, including experience preparing documents and presenting to senior leaders
• Proven ability to adapt to change and align with evolving priorities
• Analytical & Organizational Skills for managing intake workflows, data tracking, and performance metrics
• Proficiency with project management tools (Microsoft, Excel, SharePoint, Outlook etc)
• Utilization Management and/or Case Management experience preferred
• Bachelor's degree preferred/specialized training/relevant professional qualifications or equivalent work experience