Design and own the end ‑ to ‑ end ServiceNow platform architecture, ensuring scalability, reliability, and alignment with ServiceNow best practices.
Define and maintain the data model, CMDB structure, CSDM alignment, and application architecture.
Translate business requirements into robust ServiceNow solutions across domains such as ITSM, ITOM, HRSD, CSM, SecOps, or custom apps.
Design and oversee integrations between ServiceNow and enterprise systems using REST/SOAP APIs, IntegrationHub, MID Servers, and event‑based patterns.
Act as the technical authority for ServiceNow within the organization.
Influence roadmaps, investment decisions, and platform strategy based on business priorities.

Bachelor’s degree in Computer Science, Information Systems, or related field.
Minimum of 3+ years of experience as an Architect within ServiceNow Platform Architecture and Data Model.
Minimum of 3+ years of experience as a ServiceNow Developer.
Strong knowledge of secure, reliable integrations with external systems (e.g., monitoring tools, cloud platforms, identity systems).
3+ years of experience in Solution Design & Domain Knowledge (ITSM, OMT / ITOM / HRSD / CSM / SecOps).
Expertise in platform governance, including role‑based access control, data security, performance optimization, and upgrade strategy.
3+ years of experience in Governance, Performance & Security Design.
ServiceNow Certifications in the Application Architect Stream.
Understanding of migration frameworks and best practices for transitioning from legacy platforms to ServiceNow.
Strong knowledge of scripting languages (JavaScript, Glide Script).

Senior ServiceNow Application Architect

Key skills