Deputy Operations Manager

Role Overview

• Support the day-to-day management of operations, including the recruitment, training, and performance management of Tour Leaders.
• Monitor and implement all Intrepid safety, conduct, and responsible travel standards across the region.
• Collaborate closely with Reservations, Product, Contracting, Sales, Customer Care, and Global Operations.
• Help drive group profitability and ensure outstanding customer satisfaction.
• Provide administrative support to ensure the smooth and efficient functioning of the Operations department.

Requirements

• Bachelor’s degree in business administration or tourism.
• 1+ years working on management coaching / training experience.
• 2+ years in administrative tasks using Microsoft 365.
• Excellent communication skills (verbal & written) in both English and Spanish.
• Reliable with outstanding organizational skills.
• Problem solving and decision making

Benefits

• Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family