Senior Manager, Regional Operations

Role Overview

• Lead a remote team of Managers and Patient Pathways Dialysis Coordinators within the Patient Pathways program including but not limited to teammate relations, fostering a positive work environment, conducting annual performance and salary reviews, performance management, recruitment, retention, terminations, and related ePCNs
• Conduct regular update calls and operating reviews with each direct report.
• Manage the hiring and onboarding process for Dialysis Coordinators in assigned territory.
• Know, understand, implement, and follow DaVita Teammate Guidelines and employment policies and procedures.
• Schedule and organize new teammate training, including both classroom training and on-site shadowing.
• Review financial statements and data; Ownership of territory P&L; Utilize financial data to improve profitability; Prepare and control operational budgets; Plan effective strategies for financial well-being of Patient Pathways.
• Implement new Patient Pathways Program across hospital partners; Meet face to face with hospital partners to discuss current discharge processes; Structure, introduce and train hospital partners on the Patient Pathways program; Identify areas of improvement in the discharge process in individual local markets; Conduct regular update check-ins with hospital partners and Patient Pathways management before, during, and after implementation; Analyze, develop, and implement new ways for the company to differentiate itself in the marketplace; Develop in-depth knowledge of the company's service offerings, markets, current market share within individual markets, market competition, and strategies to secure new business;
• Work cross-functionally with DaVita and Non-DaVita operations leadership across chronic and hospital services teams to introduce Patient Pathways; Update local operations leadership on the progress and impact of the Patient Pathways program; Discuss ongoing strategies for each market with Patient Pathways and field management.
• Provide coverage assistance at Patient Pathways partner hospitals as needed (including but not limited to covering during teammate PTO leave or position vacancies)
• Analyze Patient Pathways reports for assigned territory including but not limited to patient volume for each Dialysis Coordinator and length of stay and readmissions metrics for territory and individual hospitals; Analyze performance of each market and make recommendations on future action plans based on the analysis; Provide management team with monthly updates regarding the above metrics; Analyze Patient Pathways national metrics to identify programmatic areas of opportunity to drive towards greater results.

Requirements

• Minimum of two (2) years' management experience required; remote teammate management required; healthcare industry management experience preferred.
• Minimum of two (2) years' project management and/or project implementation experience required.
• Quality assurance experience developing policy and procedures, rolling out new processes, and building curriculum.
• Minimum of one (1) year experience demonstrating strong understanding of commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) as well as government insurance programs (Medicare, Medicaid) required.
• Operational or client management experience across multiple sites required.
• Track record of developing strategies around growth and operational problem solving.
• Partnerships and influence are a part of your leadership tool set.
• Experience driving results for your book of business.

Benefits

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
• DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.