Accountable for managing and operating all of the corporate customer security equipment
Resolving customer incidents or requests during the daily operations
To response customer incident tickets on Service Desk within agreed KPI’s
To make root cause analysis and ensure permanent solutions for each ticket
Accountable for designing, planning, implementing and operating the big corporate customer’s security services
To take initiative to make new design if a design problem is realized during the fault management process
Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations

Degree qualified in Engineering discipline preferably Telecommunication, Electronics, Electricity or Computer Science
Fluent English
Excellent problem solving skills
Good troubleshooting skills
Good teamwork and interpersonal skills
Good communication skills
Analytical thinking
Hands-on experience in related departments
Deep understanding of network security, including Firewall, VPN and IPS
Deep understanding & troubleshooting of TCP, UDP, IP and IP addressing / subnet masking / design
Good understanding of IPS, IDS, Load Balancer
Good understanding of Unix, Windows, Network Security
Basic understanding of Routing protocols (BGP, OSPF, ISIS)
Certification or accreditation in CCNA, CCSA, CCSE, FNSE

Senior Managed Security Services Operations Specialist

Key skills