Key skills
GoProject ManagementMentoringCommunication
About this role
Role Overview
- Assesses project risks and builds mitigation strategies
- Trains others in best practices and proper execution
- Participates in building project plans and guides teams through key on-site activities
- Works with Solutions Architects and Development to ensure suggested solutions are feasible
- Acts as a liaison and manages expectations of key sponsors and client executive staff related to timing, functionality, and back-office requirements needed to support a successful go-live
- Mentors PMs and trains other Implementation resources in areas of product expertise, case resolution, client communication, and process improvement
- Supports case management and timely issue resolution by facilitating case reviews
- Acts as subject matter expert in product features and functionality
- Helps build requirements and solution design
- Analyzes customers’ businesses and makes recommendations
- Ensures that all security, availability, confidentiality, and privacy policies and controls are adhered to
- Helps oversee testing and case resolution
Requirements
- Bachelor’s degree in a related field and 5–7 years of experience in project management, financial services, or a similar consultative role
- Familiarity with enterprise software deployment architecture and methodologies
- Knowledge of effective business requirements practices and support methodologies
- Experience with commercial lending, pricing solutions, or PrecisionLender is preferred but not required
- Excellent written and oral communication skills with the ability to interface effectively with technical teams and non-technical FI senior management
- Strong people and teamwork skills
- Ability to remain calm, diplomatic, and cooperative under stressful conditions
- Attention to detail, exceptional follow-through, and ability to prioritize, stay organized, and multi-task
- Strong sense of urgency and enthusiasm for reaching goals and meeting deadlines
- Ability to train individuals 1-on-1 and in a classroom environment
- Passion for improving processes and commitment to customer satisfaction
- Ability to travel up to 30% of the time
- This position requires fluent written and oral communication in English.
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Benefits
- Health & Wellness
- Hybrid Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs – “You Earned it”