Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation.
Respond to a wide range of events, including property damage, large-scale natural or physical disasters, and reputational issues.
Manage multiple concurrent events with strong efficiency, accuracy, and attention to detail.
Collaborate with various lines of business across the enterprise to resolve operational disruptions by leveraging available tools and resources.
Provide leadership, coordination, and expert-level guidance on events impacting clients and teammates, as well as on broader business continuity matters.
Manage daily email volume received through the DG Readiness and Response eTask inbox.

Strong enterprise-wide risk awareness.
Ability to work both independently and collaboratively to meet objectives.
Proven ability to succeed in a fast-paced environment, often navigating ambiguity while prioritizing multiple tasks simultaneously.
Excellent written and verbal communication skills.
Solid understanding of Consumer & Small Business and how key partners operate together across the organization.
Requires participation in a rotating on-call schedule for one week at a time, approximately every 4–6 weeks from 8AM to 8PM EST, seven days a week, with 24‑hour support provided through the toll‑free number.

Business Continuity Consultant

Key skills