About this role
Role Overview
- Owning the debtors ledger for several schools, driving collection of invoices professionally, articulately & tactfully with parents across a high volume of accounts
- Working with parents and schools on a high volume of billing queries across all sites
- Acting as senior team member, supporting the team with the more complex billing queries across all sites and setting the example in terms of application and perseverance
- Working with the team and assisting the head of AR to foster and promote strong and collaborative relationships with all schools through regular calls and site visits
- Completing regular dunning runs across all schools
- Reconciling detailed customer accounts
- Working with the banking team across all sites to ensure proper allocation of cash receipts, and resolve issues on historic unallocated or misallocated receipts
- Assisting with reporting at various levels
- Working with the team on process improvements and suggesting ideas to improve ways of working
Requirements
- At least seven years of experience in Credit Control or Accounts Receivable
- Expertise in B2C collections
- Experience within the education sector or comparable service-led industry is beneficial
- Strong experience in Credit Control/Accounts Receivable
- Highly resilient and dynamic, ability to see the big picture in a developing environment
- Understanding of accounting principles
- Demonstrated ability to build and sustain long term rapport with sites
- Experience using a ticketing system for managing queries
- Able to manage conflicting priorities and balance workload while supporting others in a team
Benefits
- Competitive salary
- Clear pathway for career progression