Customer Service Representative, 80–100%

Role Overview

• You convey a positive and welcoming image of Vaudoise
• You inform customers by phone, email, or chat about Vaudoise’s and our partners’ assistance and insurance services
• You support online customers (motor vehicle policies, customer portal, etc.)
• You answer calls from Vaudoise agencies
• You coordinate customer inquiries with the relevant contacts
• You act as the first point of contact for customer support

Requirements

• Swiss Federal VET Certificate (EBA) or Federal VET Diploma (EFZ) in a commercial/administrative field
• Initial successful experience in a comparable role
• Swiss German as native language
• Very good knowledge of French
• Basic knowledge of the insurance industry (advantage)

Benefits

• A pleasant working environment in a cooperative company that has been repeatedly voted one of the best employers
• Numerous social benefits, including flexibility in work organization
• A dynamic and passionate team
• Employee wellbeing as the top priority