In phone-based customer contact, you provide information about local parking management and, together with your teammates, are responsible for complaint handling for inquiries from parking users by phone.
Together with your teammates you process inquiries from parking users received by daily mail, email, or fax.
You support the qualitative and data-protection-related review of recorded parking incidents before queries are made to the Federal Motor Transport Authority (Kraftfahrt-Bundesamt).
Contribute to the team and participate in special projects.
Together with your teammates, you work to take our customer service to the next level and set standards in customer interactions.
You are responsible for onboarding new customer service employees.
You act as the main point of contact for employees, regional management, and the head of customer service.
You handle complex cases as part of second-level case processing.
Preparing and providing all master data relevant to customer service rounds off your responsibilities.

Professional experience in customer service / administrative processing or as a call center agent (m/f/d)
A commercial/business education is desirable
Strong customer and service orientation
Willingness to work until 7:00 PM, on Saturdays (every 4 weeks) and Sundays (every 3 months)
Good German language skills, spoken and written
Good Microsoft Office skills

Permanent employment in a fast-growing company
30 days of annual leave
Hourly wage of €17.08 to €18.74 gross
Flexible weekly working hours – you can choose to work between 20 and 40 hours per week
In addition, we offer a monthly travel allowance – whether you commute by bike, train, or car
Jobrad (company bike) leasing — a great alternative to public transport and car use
With our intensive onboarding program, you will be well prepared to work independently and take on significant responsibility
We look ahead and additionally secure you with private accident insurance and a company pension scheme
We have an open-door policy, encourage open dialogue and mutual support
Our informal first-name culture (casual address) eases your onboarding
We provide individually adjustable ergonomic chairs and height-adjustable desks for additional comfort in the office
Voucher card redeemable at various partner merchants
Platform for various employee discounts (Corporate Benefits)
Urban Sports company fitness — discover a wide network of sport and wellness options and flexibly use more than 50 sports live or online at over 10,000 partner locations
Discounted gym membership with our contracted partner
Regular team-building events
Training opportunities and seminars from our in-house academy give you the chance to develop professionally and personally

Customer Service Representative – 2nd Level Support

About this role