Responsible for successful, on-time completion of client onboarding projects
Leads internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables
Develops and drives onboarding project risk mitigation and leads all escalations related to these projects
Provide pre-sales client onboarding assistance for the sales organization
Ensures onboarding tasks are performed in accordance with ISO processes
Maintain up-to-date project information in Salesforce.com and other systems
Manage client communications and escalations during the onboarding process
Provide detailed and timely status reporting to internal management team
Assure excellent client satisfaction with entire onboarding process
Identify and propose onboarding innovations and improvement opportunities

Bachelor and/or master’s degree in business, Finance, Computer Science or related field, or equivalent experience
Project Management certification or equivalent desired
Significant consulting or project management experience working with SAP, Oracle EBS Applications or Oracle Database solutions, including strong client management experience
5+ years ERP application implementation and/or upgrade project management experience
Fluency in English and Portuguese is essential
Fluency in French is preferred
5+ years technical project management experience
Escalation management experience
Negotiation and objection-handling skills
Ability to work well in a cross-functional, matrix management environment

Compensation, bonuses, and benefits to match the skills of our top-performing team members
Health insurance
401(k) matching
Flexible work arrangements
Paid time off
Professional development opportunities

Onboarding Project Manager

Key skills