Trading Support Agent – Customer Service

Role Overview

• You are responsible for delivering outstanding customer service to our clients.
• This includes handling customer inquiries and complaints.
• Providing information about our products and services and resolving client issues by phone and email.

Requirements

• Some prior experience in phone-based customer support.
• Experience in banking or financial services is a plus but not required.
• An interest in international financial markets and financial products.
• Excellent written and spoken German.
• Knowledge of English is an advantage.
• Confident PC skills with an affinity for internet and software applications.

Benefits

• Attractive compensation.
• Several weeks of structured onboarding with individualized training on our trading platform and financial products by our in-house trainer, plus hands-on onboarding with your personal mentor.
• Free snacks, fruit & vegetables, beverages, and a daily hot lunch prepared by our chef — options for meat-eaters, vegetarians, and vegans.
• Annual training budget of up to €2,000 for professional development related to your role.
• In-house language courses subsidized by LYNX on very favorable terms.
• 45% employer contribution toward the company pension plan.
• Discounts for Urban Sports Club.
• Local and international summer and Christmas parties, plus regular team events.