Technical Customer Service Intern (Remote in U.S.)
United States
Full-time
18 hours ago
$20 - $25 USD
H1B Sponsor
Key skills
Data analysisCustomer support systemsDocumentation toolsExcelGoogle SheetsAnalytical thinkingResearch skillsWritten communicationTime managementCollaborationAnalyticsSalesforceConfluenceLeadershipCommunicationCritical ThinkingTime Management
About this role
U.S. Green Building Council is a mission-driven nonprofit dedicated to transforming the built environment. As a Technical Customer Service Intern, you will support the Technical Customer Service team by analyzing customer support cases and developing actionable recommendations to improve service processes.
Responsibilities:
- Analyze and support customer support processes and case management workflows to improve response efficiency, issue resolution rates, and customer satisfaction
- Conduct research on customer case types, trends, and support needs (including SPAM case analysis) and summarize findings for internal stakeholders
- Collaborate with Customer Support, Product, and Subject Matter Experts (SMEs) to gather insights and coordinate deliverables
- Track progress and document work using Excel, Salesforce, and internal documentation tools (SharePoint & Notion)
- Develop reports, presentations, and written materials for leadership and partners
- Participate in team meetings, project reviews, and learning sessions
- Support data collection, evaluation, and quality assurance activities
- Contribute to improving internal documentation and workflows
- Maintain accurate records of weekly hours worked
- Prepare and deliver a final project/research presentation
Requirements:
- Prior internships, research projects, volunteer work, or relevant coursework in customer service, data analysis, business, information technology, or a related field
- Currently pursuing or recently completed a Bachelor's degree or associate's degree in Business, Information Systems, Computer Science, Data Analytics, or a related discipline
- Familiarity with Excel or Google Sheets
- Familiarity with customer support ticketing systems (e.g., Zendesk, Salesforce, Freshdesk)
- Familiarity with documentation and collaboration tools (e.g., Google Docs, Confluence, Microsoft Office)
- Analytical and critical thinking
- Written and verbal communication
- Organization and time management
- Research and data interpretation
- Collaboration and adaptability