Trading Support, Customer Service

Role Overview

• You are responsible for delivering excellent customer service to our clients.
• This includes handling customer inquiries and complaints.
• Providing information about our products and services.
• Resolving customer issues via phone and email.

Requirements

• You have some professional experience in telephone-based customer contact.
• Experience in a bank or in financial services is a plus but not required.
• You are interested in international financial markets and financial products.
• You have excellent written and spoken German.
• English skills are an advantage.
• You are confident using a PC and have an affinity for the internet and software.

Benefits

• Attractive compensation
• A multi-week, structured onboarding program with tailored training on our trading platform and financial products by our in-house trainer, plus hands-on support from your personal mentor
• Free snacks, fruit & vegetables, drinks and a daily hot lunch prepared by our cook — available for meat-eaters, vegetarians and vegans
• An annual professional development budget of up to €2,000 for training related to your role
• In-house language courses financially supported by LYNX at very favorable rates
• 45% employer contribution towards the company pension scheme
• Discounts for Urban Sports Club
• Local and international summer and Christmas parties, as well as regular team events