You are responsible for providing excellent customer service to our clients.
This includes handling customer inquiries and complaints.
Providing information about our products and services and resolving customer issues via phone and email.
There are no sales calls — customers contact you; this is not a sales role.

You have prior experience in telephone-based customer service.
Experience in a bank or in financial services is a plus but not required.
You have an interest in international financial markets and financial products.
You have excellent written and spoken German.
English skills are an advantage.
You are comfortable using a PC and have a strong affinity for internet and software.

Attractive compensation
Several weeks of structured onboarding with tailored training on our trading platform and financial products provided by our in-house trainer, plus comprehensive practical training with a personal mentor
Free snacks, fresh fruit & vegetables, beverages, and a daily hot lunch prepared by our chef — catering to meat-eaters, vegetarians, and vegans
Annual training budget of up to €2,000 for professional development relevant to your role
Company-subsidized in-house language courses by LYNX at very favorable rates
45% contribution towards the company pension scheme
Discounts with Urban Sports Club
Local and international summer and Christmas celebrations, as well as regular team events

Trading Support Agent – Customer Support

Key skills