Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.
Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services.
Develop and integrate custom chat widgets and portals, including JWT authentication and secure API invocation.
Build and maintain custom widgets using AWS SDKs and APIs for enhanced agent and customer experiences.
Collaborate with cross-functional teams to integrate Amazon Connect with CRM platforms (e.g., Salesforce, ServiceNow).
Implement GenAI-powered solutions for customer and agent interactions using Amazon Bedrock, OpenAI, and other LLMs.
Ensure robust security, scalability, and compliance across all digital implementations.
Troubleshoot and optimize Amazon Connect digital setups, including routing, flows, and channel configurations.

5+ years of experience in contact center platforms, with at least 3 years in Amazon Connect.
At least 2 years of hands-on experience implementing digital channels (chat, chatbot, SMS, email, WhatsApp).
Strong proficiency in AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch, Cognito, etc.
Experience with JWT setup, secure API invocation, and portal/chat widget integration.
Proven ability to develop custom widgets using AWS SDKs and APIs.
Familiarity with GenAI tools and frameworks (Amazon Bedrock, OpenAI, LangChain, etc.).
Experience in designing and implementing Amazon Connect digital routing and flows.
Strong problem-solving skills and ability to work in agile, fast-paced environments.
Nice to Have AWS Certified Developer or Solutions Architect.
Experience with Genesys and LivePerson migrations.
Exposure to regulated industries (e.g., healthcare, finance) with compliance frameworks like HIPAA.
Knowledge of Amazon Kendra or other AI-powered search solutions.
Experience with LLMs, Foundation Models, and Small Language Models in customer experience contexts.

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Senior Amazon Connect Developer

Key skills