Premium customer advisory: You act as the primary point of contact for customers who need optimization and create long-term loyalty through empathy and expertise
Turning critics into fans: With sensitivity and a relaxed-professional manner, you turn frustration into genuine enthusiasm
Value-driven selling: You identify opportunities, sell real added value, and boost your commission through cross
and upselling
Phone expert: As a communication talent, you persuade confidently, reply with quick wit, and bring high energy to every conversation

Strong communication & composure: You convince with a confident, energetic voice and maintain professional authority even in emotional conversations
High quality standards: You always strive for the best technical solution and want to resolve every case to the customer’s complete satisfaction
Resilience & sales mindset: You remain calm when faced with criticism and use objections as opportunities for professional persuasion
Results-focused with professionalism: You enjoy active selling and aim to exceed your targets through first-class advice and genuine added value
Hunger to learn & reliability: You look forward to an intensive 5-week professional onboarding to quickly become a top performer on the team

Secure position at a growing company with a permanent contract
Pleasant working environment with team spirit, an energetic atmosphere, a winning mindset, and positive vibes
Comprehensive onboarding: A structured, paid training program to ensure you start well prepared
Attractive compensation: €2,410 base salary (full-time) plus a performance-related bonus and uncapped sales commission — your efforts pay off
Hybrid work after the probationary period for greater flexibility
Attractive perks such as a subsidized Deutschlandticket, employee discounts, snacks & drinks, and much more!

Customer Service Representative – Customer Win-Back

Key skills