Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to our clients.
Ensure that the business needs and requirements of our clients are clearly understood by our internal teams and effectively scope their deliverables/milestones against said requirements.
Contribute to the strategic planning of delivery processes and innovations that enhance client outcomes and operational efficiency.
Establish and maintain strong relationships with clients post-sale
inclusive of executive, operating and technical program leadership.
Act as the primary point of contact for all client service delivery needs, ensuring superior client experience and engagement.
Design and run the mechanisms that monitor and report on delivery efficacy, timeliness, value realization and customer experience.
Develop and implement strategies for continuous improvement.
Provide regular and real time client updates regarding delivery status, risks and outcomes.
Own the triage and cascade of communications and change management across customer and internal stakeholder groups.
Lead post-sale planning and execution across cross-functional delivery teams.

10+ years of software and/or service delivery experience (execution)
5+ years of experience leading enterprise-wide SaaS platform deployments (overseeing both operational and technical delivery)
Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas)
Influencing / working cross functionally (independently navigate well through an org)
Strong program/project management skills (scrum/agile a plus)
Ability to look around corner / uncover early indicators of risk to drive proactive remediation
Extensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companies
Minimum 20% travel required (client onsite travel)

Client Delivery Director

Key skills