Leadership and development of outpatient clinic and consultation operations
You keep our consultation services running at full speed: appointment scheduling, patient flow, team coordination — everything runs smoothly thanks to you.
You lead and schedule the consultation team and ensure everyone is in the right place at the right time.
You optimize processes, further develop structures, and continually find ways to improve patient care.
Redesign and implementation of outpatient care pathways
Development, implementation and optimization of patient and care pathways (outpatient, hybrid, ambulatory operations/AOP)
Management of patient flow with a focus on quality, efficiency and resource utilization
Professional appointment and capacity management in close coordination with the involved clinical departments
Innovation & project management
Participation in strategic projects to increase efficiency, digitize processes and optimize services
Development of innovative concepts for new outpatient care models
Interface management
You work in close coordination with hospital management.
You act as the interface between patients, physicians, the team and hospital management

Leadership experience in practice management, medical care centers (MVZ), outpatient clinics or ambulatory surgery centers
Solid experience organizing consultation services and leading teams
Organizational talent, sense of responsibility and ability to work independently
Empathy and strong communication skills — you know how to interact with patients, colleagues and physicians
Experience in billing control (EBM, GOÄ) and the ability to further develop processes to optimize billing
Ideally knowledge of ASV (specialized outpatient care) and KV authorization, or willingness to further qualify
Willingness to take responsibility — and remain calm and maintain an overview even in challenging situations
Analytical aptitude for processes, numbers and people
Enjoy improving structures and actively implementing ideas

Salary according to the KTD collective agreement
Company pension plan
30 days of vacation
Subsidies for JobRad (company bike leasing) and the Deutschlandticket
HanseFit – sports, wellness & balance programs
Training and professional development opportunities
A great team, flat hierarchies and short decision-making paths — collaborative work that is enjoyable

Practice Manager, Consultation Manager, Outpatient Clinic Manager (m/f/d) for Outpatient & Inpatient Care

Key skills