About this role

You are responsible for delivering excellent customer service to our clients.
This includes handling customer inquiries and complaints, providing information about our products and services, and resolving customer issues by phone and email.
This is a non-sales role — customers contact you; there are no outbound sales calls.

Some professional experience in telephone-based customer support.
Experience in a bank or in financial services is a plus but not required.
You are interested in international financial markets and financial products.
You have excellent written and spoken German. English skills are an advantage.
You are confident using a PC and have a good affinity for internet and software.

Attractive compensation
A multi-week, structured onboarding program with individual training on our trading platform and financial products by our in-house trainer, plus hands-on onboarding with your personal mentor
Free snacks, fruit & vegetables, drinks, and a daily hot lunch prepared by our chef — suitable for meat-eaters, vegetarians, and vegans
An annual training budget of up to €2,000 for professional development related to your role
Company-subsidized in-house language courses through LYNX at very favorable rates
45% contribution towards occupational pension
Discounted Urban Sports Club membership
Local and international summer and Christmas parties, as well as regular team events

Trading Support – Customer Service Representative

Key skills