Customer Service Representative — $0 Healthcare for You and Your Entire Family

Redirect Health is dedicated to making healthcare affordable for small businesses and individuals who struggle with traditional insurance. The Customer Service Representative will ensure that members feel supported and confident in their healthcare journey by providing timely and compassionate assistance, managing communications, and collaborating with internal teams.

Responsibilities:

• Serve Redirect Health members and internal care teams
• Be responsible for timely, compassionate member support, accurate documentation, and smooth care coordination
• Directly impact how safe, supported, and confident members feel when accessing care
• Own: Promptly answering incoming calls and texts, managing appointments, and documenting member interactions accurately
• Support: Members by helping them navigate care, answering questions, and following up so nothing falls through the cracks
• Collaborate with: Care coordination, clinical teams, and other internal partners to ensure smooth handoffs and next steps
• Improve: Member experience, response times, and care navigation through attention to detail and process awareness
• Advocate for: Members by starting with 'Yes, we can help you' and raising your hand when something isn’t working

Requirements:

• 1 Year of experience in a Customer Service related role
• 1 year of telephonic customer service with heavy call volume
• High School Diploma or GED
• A commitment to compassionate, team-centered care
• Proficiency in using Microsoft Word, Excel, and an Electronic Medical Record system
• Bilingual (Spanish/English)