Manage the complete end-to-end process of vehicle lease terminations
Proactively monitor upcoming lease maturities
Generate and validate Fair Market Value (FMV) quotations
Coordinate vehicle remarketing and logistics
Ensure accurate billing and financial reconciliation
Calculate complementary rent and early termination penalties
Validate legal and operational documentation
Ensure timely return of security deposits
Provide high-level customer service
Manage ownership changes and plate deregistration
Ensure compliance with internal policies and business requirements
Document all transactions according to internal controls
Requirements
Bachelor’s degree in Business Administration, Finance, Engineering, or a related field
1 to 3 years of professional experience in operations, fleet management, financial services, or customer service environments
Strong analytical and financial skills, including the ability to perform complex calculations related to complementary rent, early termination penalties, and security deposit reconciliations
Proven experience in billing management, payment validation, and document control within a regulated or process-driven environment
Demonstrated ability to manage multiple priorities simultaneously with excellent time management, attention to detail, and organizational skills
Effective problem-solving and business judgment capabilities, with a proactive approach to identifying and resolving operational issues
Excellent oral and written communication skills in both Spanish and English (minimum intermediate English level required)
Strong customer service orientation, with the ability to handle escalations and maintain a professional tone in high-pressure situations
Experience in project coordination and cross-functional collaboration with internal stakeholders (e.g., Finance, Legal, Customer Service)
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and adaptability to internal systems and fleet management platforms