Content Enablement Specialist

Role Overview

• Provide administrative, operational, and general support to the Content Strategy and Development (CSD) team.
• Ensure the seamless execution of training initiatives, manage learning systems and records, and support internal communications to enhance team engagement and capability development.
• Lead end-to-end training session setup, including scheduling, invitations, platform configuration, attendance tracking, and post-session documentation.
• Coordinate logistics for instructor-led trainings (ILT) and virtual sessions.
• Ensure smooth execution of all CSD learning events.
• Assist with all post-course administration, including sending feedback requests, collating feedback data, compiling feedback reports, producing course certificates, providing post-course customer service, and liaising with trainers to collect their feedback and ensure that attendance information is returned.
• Manage enrollment of DCX team members in LMS courses and training events.
• Deactivate LMS credentials as needed.
• Maintain, update, and ensure accuracy of the CSD database.
• Assist with providing website administration: uploading new courses and course dates to the DCX LMS, changing course details, and cancelling courses when required.
• Assist with the administration of DCX's LMS, answering staff queries in WD Help, producing reports, collating feedback, marketing, and liaising with the platform providers (TalentLMS, Ispring etc.).
• Support the creation, formatting, and uploading of LMS and ILT course materials.
• Assist in updating course content to ensure relevance and alignment.
• Serve as the administrator for Talent Development Workday (WD) Help Tickets.
• Assist with the marketing and publicity of DCX training courses and events, both internally and to external organizations.
• Draft and manage internal emails, MS Teams announcements, and Viva Engage postings.
• Assist in the content creation for Talent Development Viva Engage communities, such as posts, polls, gamification, or other engagement activities.
• Ensure timely and clear communication across stakeholders.

Requirements

• Bachelor's degree in human resources, Business or Psychology, etc. Journalism, Public Relations, or related fields.
• Minimum 1+ years' experience working on a Training Administrator, HR Assistant or Training Assistant or other relevant position.
• Excellent communication in both written and verbal.
• Proficient with Microsoft suite (Word, PowerPoint, Excel, Outlook, MS Forms).
• Proficient with Canva is ideal.