Business Experience and Planning Specialist Senior - Care Center Analytics

PNC is a leading financial services institution dedicated to delivering the best experience for customers. The Business Experience and Planning Specialist Senior will focus on interpreting Care Center data to provide actionable insights that drive business objectives and improve client experience, collaborating with cross-functional partners.

Responsibilities:

• Supports one or more line of business initiatives to understand, analyze, develop and implement key line of business solutions that will drive business objectives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners
• Understands the business problem, identifies complex issues and prepares and executes a planned approach for one or more line of business initiatives
• Defines and obtains data collection, research and reporting activities for assigned line of business initiatives
• Conducts research, analyzes and recommends solutions for key initiatives
• Works with key decision makers to ensure cross-business and cross-functional alignment and synergy
• Serves as subject matter resource and advocate that understands and implements best practices and learning plans to meet business objectives

Requirements:

• Strong analytical skills
• Ability to collaborate with various cross-functional partners
• Capability to communicate complex insights in a meaningful, concise way
• Understanding of business problems and ability to identify complex issues
• Experience in data collection, research, and reporting activities
• Conducting research and recommending solutions for key initiatives
• Ability to work with key decision makers for cross-business and cross-functional alignment
• Knowledgeable of customer needs and satisfaction as primary considerations in business decisions
• Ability to assess and manage risks associated with business objectives and activities
• University/college degree
• 3+ years of relevant/direct industry experience
• Comparable combination of education, job specific certification(s), and experience may be considered in lieu of a degree
• Business Development
• Business Intelligence (BI)
• Competitive Advantages
• Competitive Strategies
• Data Integration
• Data Mining
• Strategic Planning
• Accuracy and Attention to Detail
• Analytical Thinking
• Business Process Design
• Data Gathering and Analysis
• Effective Communications
• Influencing
• Planning: Tactical, Strategic
• Problem Solving
• Strategic Thinking