Evaluate end-to-end claims workflows to identify bottlenecks, redundancies, and improvement opportunities
Lead process mapping, root-cause analysis, and continuous improvement initiatives using methodologies such as Lean, Six Sigma, or similar frameworks
Develop standardized operating procedures (SOPs) and ensure consistent adoption across teams and markets
Measure process performance using KPIs and ensure processes support regulatory and compliance standards
Partner with Claims leadership to define operational strategies that support business goals and customer experience objectives
Lead cross-functional projects related to claims transformation, automation, vendor integration, and workflow modernization
Monitor industry trends and emerging technologies to recommend, vet, and innovate solutions that enhance claims performance
Facilitate communication between cross-functional partners including IT, Compliance, Legal, Product, and Customer Experience
Provide training, documentation, and support to ensure successful implementation and adoption of process changes
Ensure processes align with regulatory requirements, company policies, and best‑practice standards
May supervise a direct report(s), such as a Process Strategy Consultant or Analyst, in alignment with organizational growth
Provide coaching, development, and performance feedback to support team member success
Foster a culture of continuous improvement, accountability, and collaboration.

Bachelor’s degree (or equivalent experience)
5+ years of experience in insurance claims operations, process management, or business strategy
3–5 years of experience in the Claim’s organization as a leader of people
Strong analytical and problem-solving skills; proficiency with data analysis tools (Excel, Power BI, etc.)
Demonstrated experience leading process improvement or operational transformation initiatives
Excellent communication, presentation, and stakeholder‑management skills
Experience with claims system platforms (e.g., Guidewire, SmartComm, CCC).

Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)

Claims Unit Manager – Strategy

Key skills