Key skills
Communication
About this role
Role Overview
- Manage four to ten Claims Teams or specialized functions within the Claims business unit
- Ensure compliance with all regulatory and statutory requirements as well as company technical and customer service Best Practices
- Regularly review appropriate claim files for quality and monitor results of all audits, performance reports and customer survey data
- Recruit and develop people to accomplish goals
- Effectively oversee/participate with management team in employee recruitment
- Identify and implement staff development and training needed to support an effective succession plan
- Provide timely employee coaching and performance counseling
- Communicate corporate, unit, and team goals with direct reports
- Prepare reports and statistical data on behalf of department regarding performance, cost, staffing, and resource allocation
Requirements
- Bachelors
- 4-6 years Management/Supervisory experience required
- 7-9 years Claims handling and/or operations preferred
- Advanced organizational and planning skills required
- Advanced oral and written communication skills required
- Advance interpersonal skills necessary
- Ability to effectively lead change
- Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance
- Issued by State Required
- Chartered Property Casualty Underwriter
- Insurance Institute of America Required
Benefits
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)