Mechanical Service Advisor – Vannes

Role Overview

• Greet customers professionally (in-person and by phone)
• Listen to and assess their needs and schedule appointments
• Prepare repair orders and manage administrative follow-up
• Explain completed work, return vehicles to customers and process billing
• Recommend additional sales: service packages, warranties, parts and accessories
• Ensure customer satisfaction and service quality throughout the customer journey
• Work closely with the workshop and parts teams to meet deadlines

Requirements

• Proven experience in a similar after-sales mechanical role
• Knowledge of the automotive technical environment
• Service-oriented, responsive, meticulous, and professional appearance
• Comfortable with computer tools (DMS, CRM, e-mails, etc.)
• Team player with the ability to work independently
• Driving license (Category B) required

Benefits

• A key role within a dynamic and committed team
• A modern, structured environment with manufacturer processes
• Opportunities for career progression within the MIDI AUTO Group
• A stimulating, people-focused workplace committed to excellence and customer satisfaction