Lead the Internal Communications Strategy aligned to Elevating The Works, Time Well Spent and our values (Crafty, Caring, Can-Do).
Translate business strategy into simple, engaging and relatable messages for all colleague groups.
Own the internal channel framework to ensure the right message reaches the right people at the right time.
Proactively source and share colleague-led stories that bring our culture and values to life across stores, DC and Support Centre.
Lead communications for engagement surveys, forums and feedback channels.
Own internal comms for key charity and community partnerships.
Equip managers with toolkits and conversation guides that help them cascade messages confidently.
Track and report on performance using MyWorks engagement data, surveys and colleague insight.

Significant experience in Internal Communications or colleague engagement.
Ability to translate strategy into simple, engaging messages for diverse audiences.
Strong storytelling and writing skills, with a sharp eye for tone and clarity.
Confident influencing senior leaders and challenging constructively.
Excellent organisation and planning discipline.
Experience working with frontline / multi-site operational audiences.

25% Colleague Discount!
Plus, exclusive Double Discount days!
MyWorks
Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
Family Friendly Leave
Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
Holiday – 33 days including bank holidays.
Holiday Purchase
Purchase an additional 5 days
Can-Do Academy
Grow your skills and career with instant access to further training and development in areas that interest you.
Stream
Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
Share Scheme
Unleash your inner Monopoly mogul and own a piece of The Works!
24/7 support for you and your family
Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
Healthcare Cash Plan – To support your everyday healthcare costs
And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.

Internal Communications Manager

About this role