Program Manager

Role Overview

• Lead the Hyperbaric Program, ensuring compliance with company standards and regulatory bodies (e.g., Joint Commission, UHMS).
• Responsible for safe and effective operation of the hyperbaric chambers and related support systems and equipment.
• Performs hyperbaric chamber and ancillary equipment operations and system maintenance as required.
• Serve as the center’s designated Safety Director.
• Oversee day-to-day operations, equipment, space, and supplies management.
• Run, process, and submit reports as required; making recommendations for continuous improvement.
• Ensure all regulatory and compliance standards are met, including in-service training, staff competency at 90-days and annually, and staff certifications remain current.
• Manage staff, including but not limited to, staff schedule, handling performance evaluations, staff coaching & development, and disciplinary actions.
• Organize regular staff meetings to ensure communication and operational efficiency.
• Ensure the accuracy and completeness of patient records, maintaining compliance with quality, safety, and certification standards.
• Audit patient bills, review charges, process cash-pay payments, and support reimbursement efforts with payers.
• Collaborate with the company's revenue cycle team, ensuring timely and accurate charge entry and documentation.
• Conduct outreach to referral sources, schedule presentations, and track marketing efforts to drive patient volume and program growth.
• Support the center’s efforts to maximize program reimbursement, including holding staff and physicians accountable to ensure patient charts are accurate and signed daily.
• Tracks marketing efforts and census results against company goals established for each center.
• Consistently adheres to company and OSHA safety and compliance standards.
• Ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) by safeguarding patient information and maintaining the highest level of confidentiality standards.
• Will be responsible for participating in the onboarding and training of new team members.
• Other duties as assigned.

Requirements

• High School Diploma or GED.
• Currently Licensed/Certified EMT, CNA, or CMA with state or national licensure/certification.
• Valid Driver's License with a positive driving history.
• A Chauffeur's License is required in some states.
• Current Basic Life Support (BLS) from an approved agency.
• 3+ years of hands-on experience in hyperbaric oxygen therapy is required.
• Knowledge of hyperbaric codes, standards, and safety regulations required.
• Basic knowledge of healthcare reimbursement and revenue cycle.
• Proven leadership experience and success are required.
• Strong verbal and written communication skills.
• Ability to treat others with compassion and patience.
• Ability to work in a fast-paced, team-oriented environment.
• Must possess excellent interpersonal skills.
• All required licenses/certifications are to be maintained by the employee throughout the duration of employment.
• All employees are required to comply with HIPAA policies and procedures.