Operations Support Specialist

Role Overview

• Implement and ensure adherence to Standard Operating Procedures (SOPs)
• Identify opportunities for operational improvement and recommend best practices
• Serve as the “eyes and ears” on-site, making observations and reporting insights to leadership
• Take ownership of machinery by monitoring performance, making adjustments, and submitting maintenance requests
• Maintain daily cremation goals with a strong emphasis on compassion and excellence
• Ensure strict adherence to safety policies, compliance standards, and regulations
• Act as an extension of our client care team while on-site
• Meet frequently with veterinary staff to strengthen relationships and troubleshoot concerns
• Escalate issues appropriately while maintaining professionalism and responsiveness
• Support and assist local operations team members as needed
• Drive a company van along a pre-designed daily route (8–10 hours), transporting pets from local veterinary clinics to our memorial centers
• Operate the retort and assist with cremation procedures
• Create and package paw prints and memorial items
• Engrave plaques and perform quality control checks
• Process and package cremated remains with care, accuracy, and dignity

Requirements

• High School Diploma, GED, or equivalent
• 12–24 months of experience as a Customer Service Representative (Route Driver) and/or Operations Team Member
• Valid driver’s license