Focus on increasing member engagement and interaction with the Quest online community, especially around the Quest online groups
Execute tactics and programs to increase online membership engagement within the Quest website, forums, events and other activities
Onboard new community members/accounts
Sharing and promoting new members with the appropriate Quest teams
Serve as key staff liaison with group leader, providing Quest information and facilitating best-practice sharing around group management/execution
Monitor and provide guidance on the community-specific digital experience, which includes but is not limited to forum activity, community-specific events pages, online content (blogs, file library, content centers, customer stories, etc.), content tags, special interest and regional groups, etc.
Work with the Quest Education team as the key liaison to community subject matter experts (i.e. SIGS, Advisory Boards, Ambassadors, etc.) to drive the development, selection and delivery of exceptional content digitally and at face-to-face events
Assist the Quest Director of Community Engagement executing the community-specific Vendor Alliance and Apps Unlimited programs.
Work with community vendors and Oracle to bring their customers to Quest events and membership
Assist with community and member surveys, monitor survey progress, and help drive participation

Bachelor’s degree and 4+ years of related professional experience
Self-motivation
Exceptional communication and customer service skills
Ability to prioritize responsibilities and multiple projects, work independently and with a team, and meet deadlines in a fast-paced environment
Proficiency with Microsoft Office and related software
Ability to travel as needed
Enjoy working in a true team environment

Flexible Work: This role will have the flexibility to work from home frequently with regular all-staff in office days.
Award-Winning Culture: Best Places to Work in Kentucky (since 2012)
Competitive Compensation: Based on experience
Purpose-Driven Work: Support an association making an impact

Community Engagement Specialist

Key skills