Collaborate with new and existing customers, distributors, and internal personnel
Provide, via phone and/or e-mail, all aspects of technical support for assigned products
Organize the Field Sales team in all custom development projects when necessary
Collaborate with the customer and the sales manager / engineering, distributing technical information when available to all relevant parties, or other activities as needed
Organize marketing and engineering in maintaining and improving all technical documentation, both print and digital, and provide feedback whenever possible as to potential improvements in either
Key participant in the overall products return process for all technical related returns from assigned products in the designated region
Organize all regional prospecting activities for assigned products with regards to identifying account potential based on technical reviews of website information, products brochures, etc., as needed
Maintain a comprehensive record within company database of all technical calls received

A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
Strong communication skills; oral, written and presentation
Strong organization, planning and time management skills to achieve results
Strong personal and professional ethical values and integrity
Holds self-accountable to achieving goals and standards
Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
Bilingual English/Spanish
plus

Competitive medical, dental, vision, life and disability insurance plans
Education reimbursement
Wellness programs
401(k) retirement plan with Company matching
Variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave

Automotive Technician, Support and Training Specialist

Key skills