Lead, mentor, and develop the Infrastructure Engineering team
Oversee the deployment, maintenance, and troubleshooting of virtual servers and virtual desktops
Establish and maintain KPIs and metrics to assess infrastructure health, performance, capacity, and service delivery
Develop and enforce best practices for configuring, installing, supporting, and maintaining critical software systems
Manage capacity planning, monitoring, and system expansion to ensure scalability and reliability
Ensure all OS, and firmware installations and upgrades follow established processes and quality standards
Oversee monitoring and alerting frameworks
Implement and maintain security controls, patching standards, and compliance practices
Collaborate with the security team to enhance infrastructure security
Partner with engineering and support leaders to resolve system-wide issues
Ensure IT projects and new build requests are completed on time
Maintain accurate, up-to-date technical documentation
Communicate complex infrastructure concepts to senior leadership
Promote a culture of operational excellence, timely execution, attention to detail, and continuous refinement of infrastructure systems and processes
Act as an escalation for on call personnel.

6+ years of hands-on infrastructure engineering experience supporting enterprise-scale environments
2+ years of experience managing and leading technical teams, including hiring, performance management, and personnel development
Demonstrated experience with data center operations, server platforms, and cloud infrastructure
Proven expertise in server management, including patching, configuration baselines, release management, and vulnerability remediation
Strong knowledge of monitoring and observability tools
Solid understanding of ITIL/ITSM processes such as incident, change, problem, and configuration management
Experience implementing and managing security controls, including firewalls, access management, and security patching
Detail-oriented, organized, and capable of managing multiple priorities in a fast-paced environment
Excellent communication skills and ability to collaborate with technical teams and senior leadership
Bachelor’s degree preferred
SHRM People Manager Qualification (PMQ) certification or completion of the SHRM PMQ within the first 90 days of the position.

Health, Dental, Vision, Life, Disability, 401k with a match
Commitment to health and wellness
Varied professional growth opportunities
An entrepreneurial culture where employees are empowered
A spot where executives are your partners who encourage innovation and your growth
An entire company passionate about our cloud, technology, and top-notch customer service
A place where collaboration is highly valuable and all our employees feel like they sit in the office!

Manager, Infrastructure Engineering

Key skills