Contract & Legal Operations Manager

Role Overview

• Develop and implement strategies for the interpretation, review, and management of customer contracts to support business goals and mitigate risk
• Collaborate with Finance, Sales, and Account Executives to evaluate and execute contracts, amendments, NDAs, and other legal documents
• Advise internal stakeholders on legal and contractual matters, including identifying, managing, and communicating risks and opportunities in business transactions
• Serve as a liaison with Hearst Legal, ensuring adherence to broader legal, finance, and risk requirements
• Ensure timely review, approvals, and compliance for all contract-related requests
• Assist with the setup, configuration, and ongoing maintenance of the DocuSign Contract Lifecycle Management (CLM) system including the management of our CLM contract library
• Communicate contractual terms and conditions clearly and effectively to internal stakeholders at all levels
• Develop, implement, and maintain contract-specific policies and procedures that align with company objectives and promote operational efficiency
• Maintain current knowledge of relevant legislation and collaborate with Hearst Legal on necessary updates or actions
• Contribute to cross-functional initiatives and special projects as assigned
• RFP Lifecycle Management
• Lead the end-to-end response process for RFPs, including timeline development, resource allocation, and final submission.
• Serve as the central point of contact for all proposal activities across internal departments such as Sales, Legal, Product, Finance, and Marketing.

Requirements

• Minimum of 3 years of experience managing customer and commercial contracts
• Strong paralegal skills, including direct experience drafting, redlining, and negotiating NDAs and MSAs
• Familiarity with SaaS contracting models, including usage-based pricing structures
• Experience supporting customer contracts in a healthcare software or technology environment
• Proficiency with Microsoft Office, DocuSign CLM, and Salesforce
• Strong analytical and critical thinking skills with the ability to simplify complexity, resolve discrepancies, assess risk, and deliver sound recommendations
• Proven track record of meeting deadlines and managing multiple priorities in a fast-paced, results-driven environment
• Strong project management skills and ability to coordinate effectively across all levels
• Excellent verbal and written communication skills, with the ability to influence and engage stakeholders across departments
• A collaborative mindset with a strong work ethic, attention to detail, and a proactive, solution-oriented approach to problem-solving
• Displays humility, curiosity, adaptability, and a continuous improvement mindset

Benefits

• Competitive pay
• Robust benefits
• Professional development opportunities