About this role

Accountable for inbound and/or outbound phone-based customer service; provides first call and/or email resolution.
Follow-up, resolve and document issues in a timely manner.
Route inquiries needing further investigation to the appropriate department.
Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements.
Performs with reliable and consistent behaviors, performance goals and metrics, and attendance.

High School Diploma or GED (Required)
Two years of customer service experience in related fields (Required)
Ability to defuse conflict and address customer concerns effectively with empathy and respect.
Demonstrated recent experience with Microsoft Office Suite or equivalent software platforms.
Ability to adapt communication style to broad audiences.
Two (2) years of college coursework or three (3) years of work experience in customer service.
Experience in healthcare, insurance, benefits, and/or claims processing industries.

A comprehensive benefits package that is designed to promote health and well-being.
Employer matched 401k
Pension equity plan
Healthcare benefits starting day one
Generous PTO policy in addition to 8 paid days off a year plus two floating holidays
Tuition assistance for both undergraduate and graduate level classes
RISE employee recognition program

Customer Service Representative

Key skills